How developers support their users
Meet the support platform that works the way you work with your customers. Incredibly fast, integrated with Linear and Slack, and a powerful API for everything else.
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Problem
Modern technical support hits different
It’s support, success and sales all mixed into one. It doesn’t just happen on email anymore, but wherever your customers are. Delight is no longer just a quick response, it’s shipping a bug-fix within 30 minutes. It’s no longer just one size fits all, it’s tailored to each company and each customer. Existing tools are not built for this kind of support.
Tools not made for technical products
One-size-fits-all data structure
Slow tools
Countless communication channels
Hard to build with
Meet Plain
Plain is built for high performance B2B support
Plain is the fastest and most keyboard-friendly support tool you’ve ever used – purpose-built for developer support.
Purpose-built to how you work with your customers
Create and track Linear issues right within customer communications and close the loop with customers when fixes are shipped. Send emails with code syntax highlighting. Post events from your own systems to timelines.
Native Linear integration
Syntax highlighting
Events
Made for high-context problems.
View your customers by company. Manage multiple threads with the same customer. Get real-time data from your own systems.
AI summaries
Company support
Real-time customer data
Organize your customers the way it works for you.
Don’t miss a thing. Organize your queries by priority, Linear issue, label, group, and more.
Customer groups
Labels
Multiple email addresses
Channels
For your free tier, your enterprise customers, and anyone in between.
Not all channels are good for the same things. Plain makes it easy to meet your customers where they are, in the format that works for both of you.
Bring up to 5 shared email addresses to Plain
In-app support
Offer a premium support experience in your own product interface
Contact forms
Centralize all your support points in one place
Custom channels
If it has an API, Plain supports it
Speed
Don’t lift a finger. Literally.
Plain is the fastest and most keyboard-friendly support tool you’ve ever used. Every interaction is instant, every action has a keyboard shortcut, and everything available via Cmd+K.
Programmability
All of this, made to be built with.
Build whatever Plain doesn’t bring. Extend nearly any support workflow with your own, connect your own systems with ours.
Customers
They’re scaling with Plain.
Some of the world’s most exciting developer tools are growing and retaining their user base with Plain.
You’re 2m 47s away from better support.
That’s how fast it is to set up Plain, and yes, we’ve timed it.
